Reservations Manager / Reservations Supervisor

Luxury is Maslina’s standard, authenticity its core value, and people its beating heart. With a mindful team spirit, we promise to leave a legacy for future generations driven by humbleness and respect for guests, people, the local culture, and the environment.

Maslina Resort believes every guest interaction is an opportunity to create a mindful experience. We are seeking a dedicated, detail-oriented, and guest-focused professional to join our team as a Reservations Manager or Reservations Supervisor. This role is key in ensuring our reservation processes run smoothly while nurturing a warm and personalized experience for our guests.

Key Responsibilities:

• Lead, support, and inspire the Reservations team, fostering a culture of excellence, attentiveness, and genuine care.
• Manage guest reservation inquiries through phone, email, and booking platforms with professionalism, warmth, and attention to detail.
• Ensure accurate and timely handling of all reservations and guest communications.
• Maintain daily oversight of reservations, availability, and system updates, working closely with Sales and Front Office teams.
• Collaborate with multiple departments to ensure every guest experience is seamless, personalized, and memorable.
• Accurately record all bookings in PMS/CRS systems, noting guest preferences and special requests.
• Proactively connect with guests before arrival to ensure their stay exceeds expectations.
• Partner with the Revenue Department to implement pricing strategies and optimize inventory.
• Foster collaboration across Front Office, Concierge, and Guest Services to deliver exceptional guest satisfaction.

Requirements:

• Proven experience in a similar role within luxury hotels or resorts.
• Strong leadership skills, complemented by excellent communication, organizational abilities, and emotional intelligence.
• Proficiency with PMS/CRS systems such as Opera, Phobs, SynXis, or equivalent.
• Fluent in Croatian and English; additional languages are an advantage.
• Exceptional attention to detail, with a natural guest-first mindset.
• Ability to remain calm, professional, and solution-oriented under pressure.
• For Manager applicants: demonstrated leadership experience.
• For Supervisor applicants: strong leadership potential and a collaborative mindset.