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Jabulani
Jabulani

Reservations Consultant

HoedspruitContratto a tempo indeterminato

Dettagli dell'offerta

Jabulani


We are seeking a detail-oriented and customer-focused Reservations Consultant to join our team. As the first point of contact for our guests and travel partners, you will play a key role in delivering exceptional service, managing bookings, and supporting smooth operations across all reservation platforms.

Key Responsibilities

Guest & Agent Communication

  • Handle all individual and group booking inquiries via phone, email, direct website, OTA platforms, and travel agents.

  • Provide accurate information regarding accommodation, availability, rates, and policies.

  • Manage provisional bookings, confirmations, amendments, and cancellations.

  • Send pre-stay information and correspondence to guests, agents, and tour operators.

Reservations Management

  • Process reservations through the reservation system (ResRequest, SiteMinder, Synxis, OTA platforms).

  • Issue quotes, invoices, and confirmations in line with company standards.

  • Manage reservation payments, debtors’ queries, and travel agent commission invoices.

  • Ensure accurate guest information is captured, including arrival/departure details and special requirements.

Database & Reporting

  • Maintain updated contact databases (agents, tour operators, product managers).

  • Update and monitor all reservation platforms and rate sheets.

  • Prepare weekly lodge reports and quarterly/annual membership reports (Virtuoso, Serandipians, etc.).

  • Generate monthly debtor reports and booking trend analyses.

Coordination & Support

  • Liaise with travel agents, tour operators (local and international), and internal departments to ensure seamless guest experiences.

  • Join scheduled meetings with the lodge team to align on upcoming arrivals and guest needs.

  • Assist with ad-hoc requests, including guest visa/prize letters and updating the reservations manual.

Customer Service & Upselling

  • Resolve guest concerns professionally and efficiently.

  • Promote additional services and experiences to enhance guest stays and maximize revenue.

  • Maintain knowledge of local attractions, activities, and events to provide informed recommendations.


  • Excellent verbal and written communication skills with a friendly, professional, and empathetic demeanor.

  • Proven experience in reservations, hospitality, or the travel industry.

  • Proficiency in reservation management systems and MS Office Suite (ResRequest experience advantageous).

  • Strong knowledge of booking platforms, channel managers, and general reservation processes.

  • Customer service experience with a supportive and guest-focused approach.

  • Strong problem-solving abilities, accuracy, and attention to detail.

  • Ability to multitask, work under pressure, and manage time effectively in a fast-paced environment.

  • Knowledge of South African tourism regulations, market trends, and best practices.

  • Familiarity with local attractions, activities, and events in Hoedspruit and surrounding areas.

  • High school diploma or equivalent required; a certification or qualification in Tourism/Hospitality is preferred.

  • Flexibility to work weekends, holidays, and outside regular office hours when required.


  • Shift hours are from 1:00 PM – 9:00 PM (South Africa time).

  • Must have a strong and stable internet connection and reliable electricity supply, as this is a remote work-from-home position.

  • Willingness to travel occasionally to the Pretoria Head Office and Jabulani Lodge in Hoedspruit when required.