Villa Supervisor & Maslina Guest Ambassador

Maslina Resort is a five-star Mindful Luxury retreat on the island of Hvar, where nature, heritage, and heartfelt service meet by the shores of Maslinica Bay near Stari Grad. Luxury is not defined by excess at Maslina, but by authenticity, awareness, and care — for our guests, our people, and our island home.

We are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

We are seeking a Villa Supervisor & Maslina Guest Ambassador—a vital role that ensures our most exclusive accommodations operate at the highest standard.

This is a leadership-by-example position designed for a hospitality professional who can balance high-level guest relations with the hands-on operational management of our private villas.

What You Will Be Doing

Villa Operations & Management:

• Butler Service: Acting as a dedicated Butler for Villa guests, handling all service requirements with calm and discretion.

• Supervision: Assisting the Villa Manager in daily operations and overseeing the workflow when the manager is off-site.

• Property Care: Ensuring all indoor and outdoor villa areas (including pools and paths) are immaculate. You will coordinate with Housekeeping for cleaning/turndown and inspect the villas personally.

• Technical Tasks: Performing software operations, including check-ins, check-outs, room reservations, billing adjustments, and key activation.

• Inventory: Managing minibar orders and conducting monthly inventories for all villa items.

Guest Engagement (The Ambassador Role):

• Personalized Hosting: Reviewing guest history and preferences to coordinate pre-arrival setups (pillow menus, scents, welcome amenities, and kids' setups).

• Direct Connection: Serving as the primary contact for Villa guests throughout their stay and maintaining connections during the winter season to foster loyalty.

• Creating Moments: Crafting spontaneous "little touches" such as cooling towels, signature cocktails, or curated music/scents tailored to the guest’s rhythm.

• Issue Resolution: Detecting potential issues before they become complaints and resolving them with independence and "calm authority."

Administrative & Collaboration:

• Coordinating with all resort departments (Kitchen, Wellness, Maintenance) to fulfill special guest requests and excursions.

• Entering detailed VIP notes and guest insights into the CRM tool.

• Supporting other resort departments during periods when the villas are not occupied.

What We Are Looking For

• Experience: Minimum 2 years in 5* properties. Previous experience with UHNW (Ultra-High-Net-Worth) clients is a significant plus.

• Technical Skills: Proficiency in Property Management Systems (PMS) and CRM software, alongside advanced MS Office skills.

• Hospitality Expertise: A blend of Front Office procedures and F&B service knowledge.

• Core Competencies: Strong emotional intelligence, discretion, and the ability to work under pressure.

• Requirements: Degree in Tourism, Hospitality, or a related field. Fluent English is a must (2+ languages preferred). Valid Driver’s License.

• Flexibility: Willingness to work odd hours (nights/weekends) and occasionally travel or accompany guests on boat transfers.

What can you expect?

• Competitive salary,
• Service charge,
• Provided accommodation in the city of Stari Grad,
• Meal in the staff canteen,
• Mediation on finding your winter engagement in other Relais & Chateaux properties in Europe or outside of Europe as well as in some of our other partner hotels,
• Opportunity to work in a multicultural and dynamic environment of the 5 * hotel,
• Personal and professional progress,