Front Office Manager
Dettagli dell'offerta
Palé Hall, North Wales
A Rare Opportunity in a Remarkable Setting
Set against the stunning backdrop of Snowdonia National Park, Palé Hall is a destination for luxury and refined service. This historic Victorian mansion, home to 22 exquisite bedrooms, is at the start of a significant new chapter – with bold ambitions to become one of the UK’s leading country house hotels, renowned for fine dining and exceptional hospitality.
Why Palé Hall?
Work in one of the UK’s top Five Red Star country house hotels
Supportive, inspiring environment with opportunities for career growth
Be part of a project with genuine ambition and creativity at its heart
📧 Ready to join us?
Send your CV to sarah.rees@palehall.co.uk to find out more.
🌐 Visit: www.palehall.co.uk
📸 Follow us: @palehallhotel on Instagram
About the Role
We are seeking an exceptional Front Office Manager to lead the reception and guest services team at our prestigious 5★ luxury hotel. This is a key leadership position responsible for delivering an outstanding guest experience, ensuring seamless front office operations, and maintaining the highest standards of service synonymous with luxury hospitality.
The successful candidate will be passionate about service excellence, operational efficiency, and team development, with a proven track record within a high-end hotel environment.
Key Responsibilities
Oversee all front office operations including Reservations, Guest Services, Porters, and night audit
Ensure exceptional guest service standards are consistently delivered and exceeded
Lead, coach, and develop the front office team to achieve high performance and engagement
Manage departmental budgets, forecasting, and cost control
Handle VIP arrivals, guest feedback, and service recovery with professionalism and discretion
Maintain strong communication with housekeeping, reservations, and other departments
Ensure compliance with hotel policies, health & safety, and brand standards
Drive upselling initiatives and maximise revenue opportunities
Requirements
Proven experience as a Front Office Manager or Assistant Front Office Manager within a 4★ or 5★ hotel
Strong leadership and people management skills
Excellent communication and interpersonal abilities
High attention to detail and commitment to luxury service standards
Experience with hotel management systems (e.g., REZ Control, SevenRooms)
Ability to work flexibly, including evenings, weekends, and holidays
Professional appearance and demeanour
What We Offer
Competitive salary.
Share of gratuities.
Supportive and collaborative team environment.
Free on-site parking.
Relais & Châteaux and Pride of Britain discounted stays