Reservations & Groups Manager - Twin Farms

Located in the serene hills of Barnard, Vermont, Twin Farms is a private, all-inclusive luxury resort exclusively for adults. Set on 300 acres of pristine countryside, the resort is renowned for its Forbes Five-Star hospitality, exceptional farm-to-table dining, and deeply personalized service. Twin Farms is not open to the public and offers an intimate, all-inclusive guest experience.

Since opening in 1993, Twin Farms has been defined by timeless standards of excellence and a genuine commitment to thoughtful, detail-driven hospitality. Our team members are at the heart of the guest experience, bringing integrity, care, and pride to everything they do.

Twin Farms is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment in accordance with all applicable laws

The Reservations & Groups Manager serves as the property-level reservations lead for Twin Farms, ensuring reservation details, group bookings, Travel Advisor support, and internal handoffs are accurate, timely, and aligned with the Twin Farms guest experience.

This role works closely with Central Reservations, Concierge / Pre-Arrival and Guest Experience. Central Reservations supports standard booking activity, while Concierge / Pre-Arrival manages detailed guest itinerary planning. The Reservations & Groups Manager ensures that information flows clearly between these teams and that complex reservations are properly coordinated.

Key Responsibilities

• Serve as the property-level point of contact for reservation accuracy, booking questions, and operational handoffs.
• Partner with Central Reservations to resolve property-specific booking details, rate/package questions, special requests, and reservation discrepancies.
• Manage group reservations, full-property bookings, and complex stays, including room blocks, contracts, deposits, timelines, guest lists, and internal communication.
• Coordinate reservation-related details for special property events, including room needs, guest lists, host accommodations, booking notes, and communication handoffs.
• Ensure clean handoffs to Concierge / Pre-Arrival so guest preferences, special occasions, dietary needs, and stay details are captured and communicated.
• Support Travel Advisor relationships through timely communication, accurate booking support, commission affiliation review, and thoughtful follow-through in partnership with Sales.
• Track Travel Advisor activity and share notable trends, opportunities, or concerns with leadership.
• Provide a brief daily booking snapshot for leadership, including key booking activity, cancellations, notable changes, and urgent follow-up items.
• Prepare a detailed weekly booking report covering booking activity, pace, groups, Travel Advisor activity, cancellations, and notable updates.
• Partner with Accounting on Travel Advisor commission reporting by ensuring reservation affiliations are accurate and supporting timely submission of commission information.
• Identify communication gaps or service-preparation issues and help resolve them before they impact the guest experience.
• Maintain accurate reservation records and uphold confidentiality of guest and booking information.

• 3–5 years of experience in reservations, rooms, front office, sales coordination, or luxury hospitality operations.
• Experience with groups, full-property bookings, or complex reservations preferred.
• Experience working with Travel Advisors, Travel Agents, or luxury booking partners preferred.
• Strong written and verbal communication skills with a polished, guest-centered approach.
• Excellent organization, follow-through, and attention to detail.
• Ability to manage multiple priorities in a fast-paced, high-touch environment.
• Proficiency with reservation/property management systems and Microsoft Office.
• Ability to work occasional weekends, holidays, or extended hours during peak periods, group arrivals, or special events.

At Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being, provide stability, and encourage long-term professional growth.

Our benefits include:

• Complimentary life insurance
• 401(k) retirement plan with employer match
• Paid holidays and sick time
• Employee Assistance Program (EAP) with confidential support and resources
• Daily staff meal
• Training, professional development, and tuition assistance
• Employee referral bonuses
• Exclusive dining and lodging privileges

Because taking care of our people isn’t a perk, it’s a tradition.